+CONTACT INFORMATION

 

IT for Students

Printable resources:

1. Banner Student Web

2. Yukon College printing system instructions

Help and support:

Support is available at the IT Services Helpdesk, located in the library at Ayamdigut (Whitehorse) Campus:

Phone: 867.456.8610  OR
Submit a ticket online: Help Desk online ticketing system

Regular support hours
Monday to Thursday: 8:30am - 9pm
Fridays: 8:30am - 5pm
Weekends: 1pm - 5pm

Computer labs at Ayamdigut (Whitehorse) Campus:

There are four computer labs available for student use. The labs are in rooms A2301, A2408, A2702 and C2200.

Winter hours (January 3rd - April 21st):

Lab A2301
Monday to Thursday: 8am - 9pm
Fridays: 8am - 5pm
Weekends and statutory holidays: closed

Labs A2408 & A2702
Monday to Friday: 6am - midnight
Weekends:  6am - midnight
Statutory holidays: 6am – midnight

Library computer lab
Monday to Thursday: 8:30am - 9pm
Fridays: 8:30am - 5pm
Weekends: 1pm - 5pm
Statutory holidays: closed

Lab closures:

    Classes take place in all of the labs except the library lab. Schedules are posted inside each lab.
    The library lab is not available for booking, so it is always available when the library is open.
    Labs A2301 and C2200 are closed on statutory holidays. Notices will be posted when other closures are anticipated.

Prior to using the computer labs at Yukon College, all students are encouraged to read the Computer Lab Usage Policy.

Equipment/software requirements for Yukon College systems:

Find Important Information about online courses and email here.

Find out more about account access/set-up in the Knowledgebase.

Connecting to wireless services:

Access the wireless network is easy.

Before connecting to the wireless service, please review the Wireless acceptable use policy and the connection procedure.

Yukon College printing systems:

Yukon College students are allocated $40 worth of printing each term. All printing is done through PaperCut, a print management software.

You will be prompted to set up your PaperCut account the first time you log onto a lab computer. Use your computer account username and password to log into your PaperCut account.

Each time you login on a lab computer, a small pop-up window will appear displaying your current balance. Clicking the Details link on this window will bring up a website that will let you see more detailed information about your PaperCut account.

Through this link, you will also be able to access and you’re your Transaction History and Recent Print Jobs, as well as a Transfer feature that enables the user to transfer an amount to another user.

Printing cost:

Black and white printing costs $0.10 per page, with a discount of 50% for double-sided printing. For example, a five-page document printed single-sided will use $0.50 of your printing allocation.  A five-page document printed double-sided will use $0.25 of your printing allocation.

Large print jobs (more than 20 pages) that are selected to print single-sided will prompt you to save printing costs by printing double-sided.

Adding funds:

If you run out of PaperCut funds before the term is over, you may purchase a top-up from the Bookstore. After you’ve paid at the Bookstore go to IT Services in the library and show the staff there your receipt so they can add the funds to your PaperCut account.